FAQ

Frequently Asked Questions

For Theordruay customers, the sections below set out frequently asked shopping questions.

What Theordruay customers should know about returns and exchanges
Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery.

Our approach at Theordruay to contact options
How can I contact you?
Email Support@Theordruay.shop, call 3059750919, or write to 65 Beech St, Lewiston, Maine, 04240, United States.

Details from Theordruay on products
What products do you offer?
We offer The Ordinary. Current availability, product details, options, and prices are shown on each product page.

Details from Theordruay on return shipping
Who pays return shipping?
Theordruay pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.

Details from Theordruay on shipping cost
Do you offer free shipping?
Yes. Standard delivery within the United States is free.

What Theordruay customers should know about payment methods
Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout.

Details from Theordruay on refund timing
When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days.

What Theordruay customers should know about delivery timing
How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days.

What Theordruay customers should know about tracking
How can I track my order?
As soon as tracking is available, it is sent using the contact information provided at checkout.

Merchant Information
Business name: Theordruay
Brand name: Theordruay
Email: Support@Theordruay.shop
Phone: 3059750919
Physical address: 65 Beech St, Lewiston, Maine, 04240, United States