Refund

Refund Policy

This Theordruay page explains returns, exchanges, and refunds in a store-specific format.

Our approach at Theordruay to starting a request
A return or exchange begins when you, contact us at Support@Theordruay.shop before sending the item. Once the request is approved, Theordruay will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

order problems at Theordruay
For an item that arrives damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

How Theordruay handles eligibility
We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

How Theordruay handles refund timing
When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

Our approach at Theordruay to condition of returns
The returned item should be packed safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

Theordruay: exceptions
Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

support at Theordruay
For return or exchange assistance, contact Support@Theordruay.shop or 3059750919.

Merchant Information
Business name: Theordruay
Brand name: Theordruay
Email: Support@Theordruay.shop
Phone: 3059750919
Physical address: 65 Beech St, Lewiston, Maine, 04240, United States